Account and subscription

On the panel login screen you'll find the option to recover it. If you can't reset it, write to us and we'll help you.

Your installation is temporarily blocked until the payment is sorted out. As soon as it's resolved, you recover access automatically. No data is lost.

You can cancel whenever you want from your account. Cancellation doesn't involve a refund, but you keep access until the end of the period you've already paid for; after that, the subscription doesn't renew.

Nothing is deleted. If the new plan allows fewer maples or photos than you already have, your data is kept, but you won't be able to add more until you're below the new limit. Some advanced features will stop being available until you return to a plan that includes them.

From your panel you have access to change plan. Downgrading has no cost at the time and you don't lose what you've already paid: you keep your current plan until the end of the period and, from the next renewal, you move to the lower plan's price.

You choose the higher plan and are charged only the proportional difference for the time remaining until your renewal; you don't pay for a whole new year. The change is immediate, and you'll see the amount before confirming it.

Renewal is annual and automatic, with the payment method you used when subscribing. You'll see your next renewal date in your plan section.

From your garden's own panel, in your plan section, you have direct access to manage your subscription, change plan or check your next renewal.